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Privacy Policy

Last Updated: July 2026

Introduction

GridVault USA ("GridVault," "we," "us," or "our") designs, builds, and delivers commercial-grade off-grid power infrastructure. This Privacy Policy ("Policy") describes how we collect, use, disclose, retain, and protect personal information when you visit our website (the "Site"), request a consultation, purchase a GridVault system, or otherwise interact with us (collectively, the "Services").

This Policy applies to all individuals who access or use the Services, including visitors to our Site, users who submit a consultation request, and customers who purchase a GridVault system. By accessing or using the Services, you acknowledge that you have read and understood this Policy.

Our Services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal information from a person under 18, we will take steps to delete that information promptly.

Information We Collect

Information You Provide Directly

Contact and Consultation Information. When you request a consultation, we collect your first and last name, email address, phone number, state/region, the GridVault system you're interested in, and any details you choose to share about your property, power needs, or timeline.

Payment Information. When you purchase a GridVault system, we collect payment and billing details necessary to process your purchase. Where a third-party payment processor is used, that processor's own privacy practices also apply to information you provide directly to them.

Communications. We collect the content of communications you send to us, including emails and any messages submitted through the Site.

Information Collected After Purchase

If you purchase a GridVault system, we additionally collect information necessary to build, deliver, and install your system, including your delivery and installation address (if different from your billing address), site-access details, and, where relevant to planning your installation, photographs of your property.

Information Collected Automatically

Device and Usage Information. When you access the Site, we automatically collect information about your device, browser type, operating system, IP address, referring URLs, pages viewed, and other usage data.

Cookies and Tracking Technologies. We use cookies, pixels, and similar tracking technologies, including the Meta Pixel and Google advertising tags, to understand Site usage and to deliver and measure advertising. See "Cookies and Tracking Technologies" below.

Geolocation Information. We may infer your approximate geographic location based on your IP address. We do not collect precise geolocation data from your device without your consent.

Information from Third Parties

Advertising Partners. We may receive information from Meta, Google, and similar advertising platforms about your interactions with our advertisements on their platforms and other sites.

CRM Platform. We use HubSpot to manage consultation requests, communications, and related marketing functions.

How We Use Your Information

We use the personal information we collect to:

  • Respond to and schedule your consultation request.
  • Recommend the GridVault system that fits your property.
  • Communicate with you about your request, including follow-up and scheduling.
  • Once you purchase a GridVault system, manage the build, delivery, installation, and ongoing communication throughout that process.
  • Send you marketing communications, where you have consented or as otherwise permitted by law.
  • Deliver and measure advertising through Meta and Google.
  • Comply with applicable law and protect our legal rights.

We do not sell your personal information for monetary consideration.

How We Share Your Information

Service Providers. Vendors who perform services on our behalf, including HubSpot (CRM) and our hosting provider. These providers are contractually limited to using your information only to provide services to us.

Manufacturer Partner. If you purchase a GridVault system, we may share necessary information with EcoFlow, our off-grid technology partner, to register your system's warranty and facilitate manufacturer support.

Advertising Partners. Meta, Google, and similar platforms, through pixels and cookies, for purposes of delivering and measuring advertising. This may constitute "sharing" for cross-context behavioral advertising under certain state privacy laws — see "Your Privacy Rights" below for your options.

Legal and Safety Purposes. Law enforcement, government authorities, or other parties where required by law or necessary to protect our rights, safety, or property.

Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Strictly Necessary Cookies. Essential for the Site to function.

Advertising and Targeting Cookies. We use the Meta Pixel and Google advertising tags to deliver targeted advertisements, measure campaign effectiveness, and build audience profiles. These technologies may collect information about your browsing activity on our Site and across other sites and devices.

Your Cookie Choices. When you first visit the Site, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. For more detail on the specific cookies we use, see our Cookie Policy. You may also control cookies through your browser settings, though disabling cookies may affect Site functionality.

Your Privacy Rights

Depending on your state of residence, you may have some or all of the following rights:

  • Right to Know/Access. Request what personal information we've collected, its sources, and who we've shared it with.
  • Right to Delete. Request deletion of your personal information, subject to certain legal exceptions.
  • Right to Correct. Request correction of inaccurate information.
  • Right to Opt Out of Sharing for Targeted Advertising. Opt out of our sharing of your information with Meta, Google, or similar platforms for advertising purposes.
  • Right to Non-Discrimination. We will not discriminate against you for exercising these rights.

To exercise any of these rights, contact us using the information below. We will verify your identity before processing your request and respond within the timeframe required by applicable law.

Data Retention

We retain personal information for as long as necessary to respond to your consultation request, provide the Services, comply with legal obligations, and resolve disputes. Marketing and consultation-request data is retained until you unsubscribe or request deletion.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

The Site may contain links to third-party websites. This Policy does not apply to the practices of those third parties.

Email Marketing

We send commercial email communications in compliance with the federal CAN-SPAM Act. You may opt out of promotional emails at any time via the unsubscribe link in each email or by contacting us below.

Do Not Track

We do not currently respond to browser "Do Not Track" signals, but we honor recognized opt-out preference signals such as the Global Privacy Control (GPC) where required by applicable law.

Changes to This Policy

We may update this Policy from time to time. Material changes will be reflected by an updated "Last Updated" date on this page.

Contact Us

GridVault USA
Email: hello@gridvaultusa.com
Mailing Address: 1400 Walnut St, Ste 108, Des Moines, IA 50309

To submit a data access, export, or deletion request, visit our Data Privacy Request page.